Support

FAQ

How do I get the inTooch application
How do I get the inTooch application
You can download inTooch from the Android Market, get the application from our website, www.intooch.com or get a link from another user.
How do I create my inTooch connectors.
How do I create my inTooch connectors.
To create your personal or business connector, you can retrieve your personal details from web sites such as Google or FaceBook and your business details from LinkedIn. Then you can complete your details. This can be done on the inTooch web site or on the mobile application.
How does inTooch work?
How does inTooch work?
inTooch is a combination of mobile applications and servers. The mobile application detects when you call or get called by a new mobile number and prompts you to stay connected with this new contact. You send your request and our server detects whether the other person uses inTooch or not, then it serves the contact details and the social network invitation to the other person. Once the other person has accepted your connection request, we send you back his or her contact details.
Looks fancy but what if the other person does not have inTooch?
Looks fancy but what if the other person does not have inTooch?
Well that’s the magic of our solution, our algorithm detect what phone the other person has and whether it’s an existing inTooch user and we serve the contact and the social network invitation with the correct format.
And does it work if the other person doesn't have an Android phone?
And does it work if the other person doesn't have an Android phone?
Off course, if the other person has a data plan, we will send him/her a SMS with a link where s/he can download the contact details at the format compatible with his phone and can then accept the social network invitations and send back his own contact details.
What happens if the other person does not have a mobile data plan?
What happens if the other person does not have a mobile data plan?
inTooch will only send a basic vCard that the other person should be able to read. Unfortunately, social network invitation cannot be sent.
How do I turn off the intelligent prompting?
How do I turn off the intelligent prompting?
inTooch prompts automatically whenever you call or get called by a new mobile number. If you’ve connected or refused a connection with that number, I will not prompt again. Anyway if you want to turn of the automatic prompt, just go to Intooch > settings > manage auto-prompt.
Is inTooch secure?
Is inTooch secure?
With inTooch you are in control of deciding with whom you share your information and what information you want to share. You don't have to worry about anyone being able to get at your information unless you send or accept a social connectorf. Finally, we will never share any of your personal information with any third parties. Please see our privacy policy for more details. Our software architecture is also 100% secure.
Why does inTooch want to get access to messages, personal information,network communication, storage, services that cost you money and phone calls?
Why does inTooch want to get access to messages, personal information,network communication, storage, services that cost you money and phone calls?
We need to route inTooch SMS to the inTooch application and we also need to send your social connectors as SMS. We do not and will never read, or upload any of your private messages to our servers.
We need to be able to save inTooch contact details in your addressbook. We do not and will not upload any of your contact details to our server.
The application needs to communicate with the server when you edit your information, send or receive a social connector.
The application is stored on the phone.
inTooch uses data packet that can be charged by the operator. It also sends and receives SMS to/from the people you connect with.
inTooch reads phone calls to detect when you call or get called by a new number. Numbers you call are still strictly private to you and are not sent to our server. Only numbers with which you want to stay connected are sent to the server.
I’ve sent an inTooch connector and nothing happened?
I’ve sent an inTooch connector and nothing happened?
You and the other person need to have a data connection for the social connector to go through. It will be received once you and the receiver have an internet connection
When will you build inTooch for other mobile platforms?
When will you build inTooch for other mobile platforms?
We're working as fast as we can to add features to the Android version of inTooch and expand to other platforms. We intend to move inTooch to most other major phone platforms in the future as soon as possible.
Will inTooch stay free?
Will inTooch stay free?
inTooch is even more useful when everyone else has it. Our goal is to get inTooch on to as many phones as possible. Therefore, we intend to keep a basic version of inTooch free of charge.